The work combines experience design, web architecture and coordination with institutional systems. Accessibility, performance and sustainable content management inform decisions from the start.
Modernization of digital portals and ecosystems
Services, transactions and content organized in an accessible and integrated digital experience.
The challenge
Outdated portals and fragmented experiences made it difficult to find content, transactions and services. The solution needed to connect with existing systems and meet accessibility, performance, security and editorial governance requirements.
The solution
The digital ecosystem was modernized around navigation, content structure, accessibility and connections to institutional platforms. The scope considered service and e-learning integration within a coherent experience.
Case contributions
- Digital experience organized for large and diverse audiences.
- Interoperability and content governance treated as part of the solution.
- Positioned as digital service modernization in addition to visual redesign.
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