The main challenge was coordinating systems with different contracts and response times. The solution treats interoperability, audit and end-to-end tests as business process requirements.
Digital onboarding and inter-entity integration
Traceable interoperability to complete information during digital merchant onboarding.
The challenge
Merchant enrollment required verification and enrichment of information from several entities. Fragmented data and external dependencies required coordination of contracts, security and end-to-end testing.
The solution
Multi-party integrations were implemented using enterprise services and agreed exchange formats. The workflow incorporated validation, audit and dependency handling to support onboarding.
Case contributions
- Information exchange across entities within a digital enrollment workflow.
- Traceability and security considered in integration contracts.
- Applicable pattern for critical and regulated banking and fintech processes.
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