The solution connects mobile users, analysts and corporate systems. Coordinating security, files and notifications allows captured data to remain available through administrative processing.
Field data capture and operations digitization
Mobile capture and online access integrated with administrative and service processes.
The challenge
Information capture occurred at isolated points and caused rework. Clients and analysts had limited access to timely information, while processes depended on several supporting systems.
The solution
Web and mobile capabilities for capture and queries were connected to identity, notification, billing and file services. The integration brought field data into the service workflow.
Case contributions
- Field capture connected to consultation and administrative processes.
- Less fragmentation across related information systems.
- Applicable to visits, inspections, maintenance and distributed services.
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