This model provides specialists when operations require focused Java and middleware experience. Shared prioritization supports maintenance and evolution while keeping continuity in view.
Managed Java and middleware capacity
Flexible specialist capacity for application server operations, maintenance and evolution.
The challenge
Internal teams needed to handle incidents, maintenance and changes across several generations of application servers without permanently expanding specialist capacity.
The solution
On-demand managed technical support was provided to prioritize activities, resolve incidents and support platform evolution. The service considers continuity and knowledge transfer to the internal team.
Case contributions
- Technical capacity adaptable to operational demand.
- Traditional and modern Java platforms covered within one service.
- Knowledge transfer considered alongside support.
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